我们来帮你。A little help for your pocket.
遇到 Bug 或有功能建议?这里可以直接反馈。关于同步、备份和购买的问题,也可以先看下方答案。Found a bug or have a suggestion? Send feedback here, or find answers about sync, backups and purchases below.
奖励开放状态以活动页为准。Check the campaign page for availability.
常见问题Frequently asked questions
在哪里下载?支持哪些设备?Where can I download it?
LivePocket 为 iPhone 设计,需要 iOS 17 或更新版本。前往 LivePocket is designed for iPhone and requires iOS 17 or later. Visit App Store 查看你所在地区的上架状态。尚未显示时,请稍后再查看。 to check availability in your region. If the listing is not yet available, check again later.
免费版和终身 VIP 有什么区别?What is included in Lifetime VIP?
免费版最多保存 5 场演出,提供部分拼贴素材。终身 VIP 为一次性非消耗型购买,无订阅和自动续费,可解锁无限演出记录、VIP 素材、主题及其他标示权益。价格与权益以 App 内及 App Store 显示为准。Save up to 5 concerts and use selected collage materials for free. Lifetime VIP is a one-time, non-consumable purchase with no subscription or auto-renewal. It unlocks unlimited records, VIP materials, themes and other marked benefits. See the app and App Store for local pricing and current benefits.
两台设备之间没有同步,怎么办?Why are my devices not syncing?
两台设备需登录同一 Apple 账户,并在 App 的“我的”及系统 iCloud 设置中允许 LivePocket 同步。确认网络连接及 iCloud 空间充足,让两台设备的 App 在前台停留片刻;图片较多时可能需要更久。Use the same Apple account and enable LivePocket sync in Me and system iCloud settings on both devices. Check network connectivity and iCloud storage, then keep the app in the foreground briefly. Large media libraries can take longer.
已保存的拼贴相册作品支持同步,本机草稿不等同于已保存作品。同步不是独立备份,重要内容请另行导出 .livepocket 文件。Saved collage album works support sync; local drafts are not saved album works. Sync is not an independent backup. Export a .livepocket file for important content.
误删可以恢复吗?Can I restore deleted content?
VIP 用户可在 7 天内恢复进入“最近删除”的记录。免费版删除、手动永久删除、清空最近删除和“删除全部演出与拼贴”无法在 App 内撤销;删除全部也会清除本机拼贴草稿。开启 iCloud 时,演出与拼贴相册的删除会同步到其他同步设备。开发者没有你的资料库副本。此前导出的 .livepocket 备份可由你导入恢复。VIP users can restore records in Recently Deleted within seven days. Free deletion, permanent deletion, emptying Recently Deleted and Delete All Concerts and Collages cannot be undone in the app. Delete All also removes local drafts. With iCloud enabled, concert and album deletions sync to other syncing devices. The developer holds no copy of your library. You can import a previously exported .livepocket backup.
怎样备份或换手机?How do I back up or change phones?
在“我的”中导出 .livepocket 备份并保存到你可控的位置。换机时可导入备份,也可使用同一 Apple 账户开启 iCloud 同步。卸载前请确认备份或同步完成。备份包含私人记录和媒体,请妥善保管。Export a .livepocket backup from Me and keep it somewhere you control. Import it on the new device or enable iCloud with the same Apple account. Confirm backup or sync has finished before uninstalling. Keep backups secure as they contain your records and media.
拼贴无法保存到系统相册?Why can’t I save a collage to Photos?
导出到系统相册需要“添加照片”权限。请检查 iOS 设置中 LivePocket 的照片权限及设备剩余空间。拒绝该权限不影响应用内演出记录和拼贴保存。Exporting to Photos requires add-only photo access. Check LivePocket’s photo permission in iOS Settings and available storage. Denying this permission does not affect records or collage saving within the app.
如何恢复购买或退款?How do I restore a purchase or get a refund?
使用购买时的 Apple 账户,在 App 中选择“恢复购买”。购买和退款由 Apple 处理,退款可前往 Use the purchasing Apple account and choose Restore Purchases in the app. Apple handles purchases and refunds. Request a refund at reportaproblem.apple.com。
开售提醒没有声音,或没有准时出现?Why was my sale reminder silent or late?
开售提醒是本机系统通知,不是闹钟或抢票服务。请在 iOS 设置中允许 LivePocket 通知,检查声音、横幅和锁屏通知,并留意静音、专注模式及设备状态。可发送测试通知,检查横幅或通知中心;测试成功不保证之后每次都会准时提醒,也不保证购票成功。Sale reminders are local system notifications, not an alarm clock or ticket-buying service. Allow LivePocket notifications in iOS Settings and check sounds, banners and Lock Screen alerts, as well as Silent mode, Focus and device state. Send a test notification and check banners or Notification Center. A successful test does not guarantee timely future alerts or a successful ticket purchase.
添加到日历会读取我的日程吗?为什么会收到两次提醒?Does adding to Calendar read my events? Why did I get two alerts?
只有勾选“同时添加到系统日历”时,App 才把艺人、演出名称、开售时间、城市、场馆和提醒设置交给系统日历编辑页,由你检查并确认保存。此功能不请求读取日历权限,也不读取已有日程。日历副本由所选日历账户及其同步设置管理,可能同步到其他设备。Only when you select Also Add to Calendar does the app pass the artist, show name, sale time, city, venue and reminder settings to the system calendar editor for your review and confirmation. This feature does not request calendar read access or read existing events. The copy is managed by your selected calendar account and its sync settings and may sync to other devices.
App 通知和日历提示独立触发,可能出现重复提醒。在 App 修改、取消或删除提醒,不会自动更新日历副本;在日历修改或删除,也不会自动改变 App 提醒。请分别管理两边,删除 App 内记录也不会自动删除日历副本。App notifications and calendar alerts trigger separately, so duplicate reminders are possible. Editing, cancelling or deleting an app reminder does not automatically update the calendar copy, and changes in Calendar do not update the app reminder. Manage each separately; deleting app records does not automatically remove calendar copies.
反馈问题时When reporting an issue
描述操作步骤、预期结果和实际结果。截图前请遮盖票根二维码、订单号、手机号等私人信息。无需发送 Apple 密码或完整资料库备份。Describe the steps, expected result and actual result. Hide ticket QR codes, order numbers and phone numbers in screenshots. Do not send your Apple password or a full library backup.
隐私与数据请求Privacy and data requests
隐私咨询或删除请求可联系 For privacy questions or deletion requests, contact livepocketofficial@gmail.com。